Terms & Conditions

These terms of contract between AIRCARE PET SERVICES LIMITED (hereafter called "AirCare") and the Client/Purchaser/Pet Owner (hereafter called the "Client") shall apply to all orders for goods and services accepted by AirCare from the Client and these Terms and Conditions shall prevail and take precedence over any document or oral message from the Client.

Whereas the utmost care and attention is given to the Client's animals, they are handled with the understanding that AirCare, their contractors, the kennels, the cattery, the airline and veterinarians are at no time to be held responsible for loss, death, illness, injury or impairment due to any cause, either natural or accidental.


All prices and quotations given for products and services are based on ruling rates and tariffs current at the time. Any increases in such rates and tariffs applying at time of travel will be additional to the quoted price and payable by the Client.

Where prices for animal transport services are based on dimensions and weights as supplied by the Client such prices will be subject to adjustment depending on actual travel crate sizes as determined by AirCare, the carrying airline, and/or export veterinary inspectors. Such additional charges are payable by the Client.

In general all international travel services terminate at the airline's cargo facility in the country of destination. Any arrival charges, Customs formalities, Permits,  Duties/Taxes, or local delivery charges are excluded. Clients are advised to check the arrival requirements for the port of destination prior to commencing travel.


Payment in full is due on presentation of AirCare's invoice. Payment is to be made by cash, EFTPOS, direct bank credit, credit card (Visa or Mastercard). Payments by  cheque are not accepted. Trade credit accounts may be provided for regular clients but are subject to approval and must be confirmed by AirCare in writing before acceptance of bookings. Company account bookings to be accompanied by an official company purchase order. Payments must be received by AirCare with sufficient time allowance for processing or bank clearance prior to departure of the animals or shipment of goods.

Additional charges for bank fees may apply for payments originating from foreign banks. Credit card transactions are subject to a 3% surcharge in addition to the quoted price.

Overdue accounts will be subject to recovery fees and monthly interest of 2% of the outstanding balance.


In the event of order cancellation or non-availability of services AirCare will refund, at AirCare's sole discretion, any unexpended portion of the clients payment after deduction of any direct and indirect expenses incurred.

Veterinary and Vaccinations

Current vaccination certificates are required for all animals being boarded.

The Client authorizes AirCare to seek veterinary attention if required for any animals in our care. Any additional costs associated with such veterinary treatment are payable by the client.

Where tranquilizers are needed or specifically requested such tranquilizers are to be arranged by the Client and prescribed by the Clients own veterinarian. AirCare accepts no responsibility for injury, impairment or death due to such use of tranquilizers.

Travel Times, Flights

AirCare will endeavour to forward animals on the flights as booked, however changes to airline schedules and availability of cargo space can occasionally cause delays and variations in travel plans.

All travel quotations are based on weekday departure/arrival times. Weekend, public holiday and afterhours services are subject to availability and incur a callout fee. Afterhours service requirements should be brought to the attention of your AirCare pet travel consultant.


Insurance of Client's animals in our care is not included in our charges.

Dangerous animals

AirCare will not transport or kennel vicious dogs or banned/restricted breeds. AirCare makes no assurance that Client's animals will be permitted into the country of destination.